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How detik288 Handles Your Personal Information

Your account data — from login details to wallet transactions via DANA, OVO, and GoPay — is handled with clear rules about what we collect, why we collect it, and how long we keep it.

Account Data ProtectionDANA, OVO & GoPay Transaction PrivacyCookie & Device ControlsData Access RequestsIndonesia-Region Policy
detik288 How detik288 Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you want to review, correct, or request deletion of your personal data, our support team handles these requests directly. Reach us through live chat on detik288, by email at the address shown in your account settings, or via the in-app help button on mobile. We aim to respond to all data-related requests within a reasonable timeframe, and we will confirm receipt as soon as your message comes through.

Live Chat Open the chat widget on detik288 from any device. Our team is available around the clock to handle account and data queries, including wallet verification questions for DANA, OVO, and GoPay.
Email Support Send your data request to the support email listed in your account settings. Include your registered phone number so we can verify your identity before making any changes to your account data.
In-App Help Tap the help icon inside the detik288 mobile interface to submit a privacy request directly from your phone. This path is the fastest for returning users already logged in on their device.
DATA SECURITY PRACTICES

How We Protect and Manage Your Data

Account security and data integrity are built into how detik288 operates day to day. We use SSL encryption on all connections between your device and our servers, so data in transit — including your GoPay or OVO payment confirmations — is protected. Passwords are stored in hashed form and never in plain text. We apply session timeouts on inactive accounts to reduce exposure if your phone is left unlocked.

SSL Encryption

Every connection between your device and detik288 runs over SSL. This covers login, account updates, and all payment confirmations including DANA top-ups and GoPay cashouts, keeping data in transit private.

Cookie Controls

We use session cookies to keep you logged in and functional cookies to remember your preferred language and payment method. You can clear or block cookies through your browser or mobile settings at any time without losing your account.

Data Retention Rules

Transaction records are kept for the period required under applicable rules in eligible regions. If you close your account, we delete marketing and preference data promptly and retain only the records we are obligated to keep.

Account Verification

Before we action any data change — including updating your registered OVO or DANA wallet number — we verify your identity via your registered phone number or email OTP. This step protects your account from unauthorised changes.

Privacy Policy Questions Answered

Real questions about how your data is handled on detik288, answered directly.

We collect your name, email, phone number, and the e-wallet details you register — DANA, OVO, or GoPay. We also log device and session data to keep your account secure across mobile and browser access.

We do not sell your personal data to third parties for advertising. Data is shared only with payment processors like DANA, OVO, and GoPay to complete your transactions, and only to the extent needed to process them.

Contact our support team via live chat on detik288 or by email from your registered address. We will verify your identity and provide the data we hold within a reasonable timeframe.

Yes. Submit a closure request through live chat or email support. We will delete marketing and preference data promptly. Transaction records required under applicable financial rules in eligible regions are retained for the obligated period only.

All payment confirmations travel over SSL-encrypted connections. Your wallet details are stored in secured systems and never exposed in plain text. Any update to your registered wallet requires OTP verification first.

You have the right to access, correct, or request deletion of your data, subject to local law in eligible regions. Reach our support team at any time through live chat or the in-app help button to exercise these rights.